Company

Policies

1. Must be 18 or older to be serviced. Parental consent for minors is required.

2. Bring a list of any medications, vitamins, or supplements you take.

3. Arrive with waivers and consents forms completed.

4. A card is required to be on file for all services.

5. We reserve the right to refuse service to any clients who we feel are not suitable to
receive services.

6. Please ensure a comfortable, safe atmosphere is available to our nurses. If staff feel
uncomfortable, we reserve the right to refuse services.

Deposits

1. All sessions require a non-refundable deposit that goes towards services.

2. Any full payments made at time of booking will also be considered a deposit and
non-refundable.

3. Remaining balance will be due at the beginning of the session.

Rescheduling and Cancellations

1. Any session can be canceled or rescheduled up to 48 hours prior to your session with no
charge.

2. Any session not canceled or rescheduled within a 48 hour time period, will be charged
the remaining balance in full.

3. You are allowed to reschedule your session, any session reschedule more than once will
be charged a $30 fee.

4. Any client considered a “no call, no show” will be responsible for 75% of the services
booked.

Punctuality

1. All sessions have a 15 minute grace period.

2. After 15 minutes your appointment will be canceled and you will be charged the
remaining balance of your session.

3. As we allow our clients a 15 minute grace period, we expect the same in return as we
are a concierge service.

Emergency and Same Day Sessions

1. Any session requested outside of regular business hours will be considered an
“emergency” and will be subjected to a $60 emergency fee.

2. To schedule an emergency or same day session, contact us directly via phone at (336)
558-6657 or (336)558-2583.

3. Same day sessions are considered sessions requested within 2 hours of contact, these
sessions could incur a $25 fee. Contact via phone immediately after booking.